Terms & Conditions of Use



1. Terms

Mayo Foundation for Medical Education and Research (“Mayo”) and Hootsuite Media Inc. (“Hootsuite”, and together, "we" or "us" or “our”) provide you with access to the website(s) available at healthcare.hootsuite.com (the “Site”) and the online course content (the “ Online Courses”) and other materials available on and through the Site (together, the “Services”), subject to the terms and conditions of use (these “Terms of Use”) outlined below and all applicable laws and regulations.

IF YOU DO NOT AGREE TO THESE TERMS OF USE, THEN YOU MAY NOT ACCESS OR USE THE SERVICES.

We reserve the right to change or modify these Terms of Use at our sole discretion at any time. Any change or modification to these Terms of Use will be effective immediately upon posting on a Site. We will take reasonable steps to notify you of any such changes, but you are responsible for periodically reviewing the most up to date version of these Terms of Use.

Your continued use of the Services constitutes acceptance of any changes or modification made by us to these Terms of Use.

2. User Accounts, Personal Information and Privacy Policy

In order to access the Online Courses, you must create an account (the "Account").  In setting up your Account, you will be prompted or required to enter personal information, including your name and email address and a user password.   You agree that you will never divulge or share access or access information to your Account with any third party for any reason.

Your Account information (including course work) will be collected by our learning management system provider, Learnkit, and hosted by the online learning platform, Litmos,and their respective hosting partners.

Your credit card or other payment information, billing address, and such other information as is required to complete the transaction will be collected by us through our third party payment processing service, Elavon.

Our Privacy Policy, the privacy policy of our learning management system provider, the privacy policy of our online learning platform, and the privacy policy of our payment processor further explain how your personal information is collected, used and disclosed when you use the Services.

3. User License

All Online Course content or other material available on the Site, including but not limited to online lectures, speeches, video lessons, tests, presentation materials, homework assignments, code, and other images, text, layouts, arrangements, displays, illustrations, documents, materials, audio and video clips, HTML and files (collectively, the "Content"), are the property of Mayo, Hootsuite and/or their respective affiliates or licensors and are protected by copyright, patent and/or other proprietary intellectual property rights under United States and foreign law.

Mayo and Hootsuite logos, trademarks and service marks that may appear on the Site (the "Marks"), are the property of Mayo or Hootsuite, as the case may be, and are protected under United States and foreign laws.  In addition, elements of the Site are protected by trade dress and other federal and state intellectual property laws and may not be copied, reproduced, downloaded or distributed in any way in whole or in part without our express written consent.

You are granted permission to access, use and (if applicable) temporarily download one copy of the Online Courses and other materials from the Site for personal, non-commercial transitory viewing only. Under this license you may not:

    1. modify or copy the Online Courses and other materials;

    2. use the Online Courses and other materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on the Site;

    4. remove any copyright or other proprietary notations from the Online Courses and other materials; or

    5. transfer the Online Courses and other materials to another person or “mirror” the materials on any other server.

This license will automatically terminate if any of these restrictions are violated and may be terminated by us at any time.

4. Payment Terms

To access the Services, you must have a current valid accepted payment method as indicated during sign-up (the "Payment Method"). You agree to us or our third-party payment provider storing your payment information. You also agree to pay the applicable fees for the Services as they become due, whether on a one-time or subscription basis.

All applicable taxes are calculated based on the billing information you provide us at the time of purchase.

Your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. Hootsuite does not support all payment methods, currencies or locations for payment.

Unless otherwise specified upon enrollment, for subscription services, your Payment Method will be authorized for one year of service as soon as you register for a paid subscription and on a yearly basis thereafter until you cancel the subscription.   Subscription prices are subject to change upon renewal.

5. Refund and Cancellation Policy

The Online Courses are provided as an “all-in-one” software package, which means that once enrolment fees are paid, admission to the program is final.

You may cancel your access to the Services at any time. You hereby acknowledge and agree that we will not offer refunds on any fees and charges related to your subscription. This includes any partially used or unused periods for which you have already paid. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription. We do not guarantee refunds for lack of usage or dissatisfaction.

6.  Academic Integrity

You are expected to complete any homework assignments, quizzes, and exams independently. If you are found to have committed plagiarism, you will be removed from the course and will not be awarded the certificate. In accordance with Section 5, no refund will be offered if you are removed from the course.

You are prohibited from posting assignments, test questions, and Content online. If you fail to adhere to this policy, you will not receive the certificate and will be removed from the course. In accordance with Section 5, no refund will be offered if you are removed from the Online Courses.

7. Errors

The Online Courses and other materials appearing on the Sites could include technical, typographical, or photographic errors. We will use commercially reasonable efforts to correct such errors that we become aware of.

8. Services Availability

You acknowledge and agree that the Services may be subject to the availability of third party sites over which we do not have control.  Therefore, we cannot guarantee that the Services will always be available.

9. Third Party Links

Hootsuite does not edit, control or monitor the third party sites that may be linked to the Sites and is not responsible for the contents of any such linked site, including its accuracy or availability. The inclusion of any link does not imply endorsement by Hootsuite of the sites or any relationship with its operators. Use of any such linked website is at your own risk.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS”. MAYO AND HOOTSUITE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES OR CONDITIONS, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS.   FURTHER, MAYO AND HOOTSUITE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE ONLINE COURSES OR OTHERWISE RELATING TO THE SERVICES OR THE SITE.

11. Limitations of Liability

IN NO EVENT WILL MAYO, HOOTSUITE OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES OR FOR ANY FAILURE TO REALIZE EXPECTED SAVINGS, ANY LOSS OF REVENUES, PROFITS, OR GOODWILL, DATA OR OTHER INTANGIBLE LOSS, LOSS OF COMPUTER TIME, OR ANY OTHER COMMERCIAL OR ECONOMIC ARISING FROM THE USE OR INABILITY TO USE THE SERVICES, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE LIMITATIONS MAY NOT APPLY TO YOU.  

MAYO’S AND HOOTSUITE'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OF USE WILL NOT EXCEED THE GREATER OF TWENTY U.S. DOLLARS ($20) OR THE AMOUNT OF FEES RECEIVED BY US FROM THE COMPLAINING USER FOR THE USE OF THE SERVICES DURING THE PREVIOUS SIX MONTHS.

12. Indemnity

You agree to indemnify and hold harmless Mayo, Hootsuite, and their respective subsidiaries and affiliates, and each of their officers, directors, agents, employees, and assignees from any and all claims, liabilities, expenses and damages, including reasonable attorneys' fees and costs, made by any third party relating to or arising out of (a) your use or attempted use of the Site or Online Courses in violation of these Terms of Use, (b) your use or attempted use of any code, program, data, information or any other content provided on the Site or through the Online Courses in a manner inconsistent with these Terms of Use, (c) your use or your violation of any law or rights of any third party, or including without limitation any claim of infringement of intellectual property or other proprietary rights.

13. Termination

You agree that we may, in our sole discretion, limit, suspend, or terminate your use of all Services, such as access to certifications, for any reason or no reason, including, without limitation, if we believe that you have: (a) violated or acted inconsistently with the letter or spirit of these Terms of Use;  (b) infringed the intellectual property rights of a third party; or (c) posted, uploaded or transmitted unauthorized content to the Sites.  You agree that any deactivation or termination of your access to the Services may be effected without prior notice to you and that we shall not be liable to you nor any third party for any termination of your Account.

You also understand that we reserve the right at any time and from time to time to modify, discontinue, temporarily or permanently, the Services, or any part or portion thereof, with or without notice to you.

14. Miscellaneous Provisions

You affirm that you are either 18 years of age or older, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into these Terms of Use. In any case, you affirm that you are over the age of 13 as the Services are not intended for children under 13. If you under 13 years of age, do not use the Services.

We may freely assign any portion of our rights or delegate its obligations under these Terms of Use. You shall not assign, by operation of law or otherwise, any portion of your rights or delegate your obligations under these Terms of Use without the prior written consent of Hootsuite.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the State of New York, except that no New York conflicts of law or choice of law provision will apply to these Terms of Use. You agree that any legal action in connection with any matters related to the Services will be subject only to the jurisdiction of the state and federal courts located in New York City, New York.

These Terms of Use constitute the entire agreement between you and us relating to the matters set forth herein.

We can provide you with notice by utilizing the email you used to register your Account.  You may give us notice by mailing or emailing to the following addresses:

Hootsuite Media Inc. 
5 East 8th Avenue
Vancouver, British Columbia
Canada V5T 1R6
Email: legal@hootsuite.com

The section titles herein are displayed for convenience only and have no legal effect.

© 2015 Mayo Foundation for Medical Education and Research and Hootsuite Media Inc.

Ready to expand your social media knowledge and skills?